Frequently Asked Questions
DO I NEED A REFERRAL?
You do not need a referral to book a counselling session.
However, to be eligible for a rebate from Medicare, you require a Mental Health Care Plan from your doctor. This plan entitles you to a rebate from Medicare for 6 counselling sessions. If you require additional counselling sessions you will need to undertake a review with the doctor who provided your Mental Health Care Plan, after which you may be eligible to a rebate for a further 4 sessions. In total you could be eligible to a rebate for up to 10 sessions per calendar year through Medicare.
For more information about accessing a Mental Health Plan from your GP, please visit
HOW MUCH WILL IT COST AND HOW DO I PAY?
Krysta charges $150 per standard 50-60 minute session. Discounted rates are available for clients with a Healthcare Card or Concession Card. Clients with a Mental Health Care Plan from their GP are eligible to a Medicare rebate of $84.80 per session. Card payment and on-the-spot rebates processing are available on site through our HICAPS terminal. Sessions may also be paid for in cash, or via direct debit. If paying direct debit you will be given an invoice at your session, and payment must be made within 7 days.
HOW MANY SESSIONS WILL I NEED?
The number of sessions you need will depend on your individual needs and therapeutic goals. Most clients find that a minimum of four sessions are required to address their area of concern. A Mental Health Plan will usually request 6 sessions initially (eligible for a medicare rebate), with a further 4 subsidised sessions available upon request.
WILL THE MATERIAL WE DISCUSS REMAIN CONFIDENTIAL?
Yes – just like other professional healthcare services, anything you discuss with your therapist will remain 100% confidential. Whatever information, feelings or opinions you share during your sessions will be used only for the purposes of assessment and diagnosis, and providing you with the support you need. Psychologists will not disclose information about you unless:
You specifically authorize (normally in writing) the release of that information;
The release of that information is to protect you or others from harm; or
The release of that information is required by law.